I think it unethical to allow people to pay for a service when they cannot provide it.
NEVER GO HERE, SAVE YOURSELF THE HASSLE AND JUST GO TO THE SHELL DOWN THE ROAD.
Difficult access. Ineffective management. High prices. Only go if you can pay at the pump and leave.
Bought a car wash on June 18th, car wash was not coming on so I drove around the building and went inside. There was a younger girl working but when I walked in she was doing homework and acted super annoyed that I came in,. I asked for a refund and she told me all refunds have to be approved by the owner. She took my receipt and wrote my number on the receipt and said the owner would contact me. I never heard from anyone, Two weeks later I went back in to find out the status of my refund. This time a man was working and when I inquired about my refund he asked for my receipt. I told him that the girl who worked there had taken it and he acted like I was lying to him. I told him I either wanted a refund or a car wash, He again took my number and said I would be contacted. on July 25th, OVER A MONTH LATER, still no refund. I call and ask to speak to the owner or for his contact info and I am told "refunds are rarely given, he probably won't return your call" This is UNACCEPTABLE. I am now disputing the charge for this car wash and I will NEVER return to this business! WORD OF CAUTION IF YOU DECIDE TO GO HERE!
I like filling up at Marathons since it's an American company, but I'll avoid this one in the future. There's a nicer Marathon to the north on Hagadorn and Lake Lansing.
The pump wouldn't accept my loyalty code so I told the cashier. He joined me at the pump and said there was nothing he could do about it. Calling himself a "small fry," he insisted I call his "big boss" and report the issue to him. I asked if he could just tell the boss for me and he dismissed me and said "have a good day."
I paid for car wash at the pump. The car wash was broken. My money was not refunded. When I politely asked the attendant about it, he became nervous and would not look me in the eye. He would not refund my money. He said he keeps the option to buy the car wash at the pump because "people around here know how it works". I am not sure what that means. He said to call tomorrow during daytime hours if I want it refunded or to call my credit card company. I will have to think about which option is better for me.
Marathon Gas is a US Gas Station based in East Lansing, Michigan. Marathon Gas is located at 1435 E Grand River Ave, East Lansing, MI 48823, USA.
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