Excellent. Received a quote beforehand that was generally accurate (about $8 off). My bike needed a good amount of adjusting and it rides great now! They also worked quickly (given they were all caught up on work) and I picked up my bike next day. Worth it on a college campus. (Local store was around $70.)
Terrible customer service. Someone who has been working there for years has made me not want to come here. Every time I walk in the door he is cranky and does not seem like he wants to help anyone. He is rude, threw my bike around in the back repair room, and genuinely a bad MSU representative.
MSU campus locations are suppose to show D.O.S.E. (Deliver outstanding spartan experience) and this shop does not do this. I have worked with a few younger individuals who show compassion and emotion but the older crew is awful.
After my repair today I will never be coming back and you should consider something on Grand River instead.
Excellent service. Knowledgeable people and great price. Highly recommended!
Also had my bike serviced and a simple tire inner tube change in the front. My wheel was not secure and fell off while going 20mph+. I flipped over my bars and was close to having to go to ER.
Never had a worse experience at a bike shop. Got a flat and brought my bike in to get it fixed because I didn't have a spare tube or tools. When I got it back, I got another flat within the day. My dad, who is a mountain bike coach, helped me figure out what was wrong. He pulled the tube out and just started laughing. Turns out the idiot who fixed my flat put a tube in that was too big. The tube was folded over at least 6 inches and crammed in. I filmed the whole thing to prove they messed up, and was completely shut down when I went back in to complain. I would have preferred them telling me they didn't have the right size tube and I would have taken it somewhere else to get fixed. Very unprofessional to do such a poor job and not own up to it or give me a refund for their mistake.
If I could give 10 stars I would . I stopped in at the end of the day today to drop my daughter's bike off so they could repair it tomorrow. They said they could fix the bike while I wait. They changed 3 tubes and tires, tightened up crank,and lubed the chain . The bill was less than quoted and I was out the door in about 30 minutes. Outstanding employees and customer service. MSU Bike Service Center has earned my business .
Msu Bikes Service Center is a US Bicycle Store based in East Lansing, Michigan. Msu Bikes Service Center is located at 434 Farm Lane, Room B10, Bessey Hall, East Lansing, MI 48824, USA.
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