I have received the 24K facial and multiple hydrafacials. The services were of top quality and the results were amazing. All staff members are kind and professional. The owner/manager of Aurora goes out of her way to make sure your experience exceeded expectations. I highly recommend Aurora!
5 stars for Shannon Jones (I'd give her endless stars if I could) - she is a kind and meticulous aesthetician. She has excellent customer service skills and she has a fun and calming personality. I know that while we're talking and catching up she's also paying careful attention to her work - she's great at multi-tasking. It's an awesome experience with her every single time. If it wasn't for her I would have stopped going to Aurora Medi Spa altogether.
Aurora was the perfect place to get my first facial! They went above and beyond my expectations and I will definitely be back for more. The environment was clean and inviting. They have a ton of other services that I can't wait to check out!
Emily is very friendly. She does her job right. She makes the client feel comfortable and at ease.
Emily is AMAZING!! I've had two hydra facial's with her and my skin looks fantastic!! She is awesome and very knowledgeable!
Aurora Medi Spa: please consider providing your team with customer service training. And please consider scaling back on hounding people to buy stuff.
2 stars for Aurora Medi Spa - First impressions are important - It's apparent that Aurora Medi Spa has invested time, energy, and money into decorating the space. It's important to have a nice-looking space (especially when you want to maintain and attract clients). Aurora has the marketing side down so if you're new you'll think, "Wow, fancy. I'm in." Pretty pillows are cool, but even cooler is knowing that I will receive good customer service from everyone, not just from wonderful Shannon Jones.
A day at the Aurora Medi Spa is an incredible experience. From the moment you walk in, you will feel pampered. The receptionists are always so friendly and the waiting room is beautifully decorated.
Aurora Medi Spa is a US Hair Care Studio based in East Lansing, Michigan. Aurora Medi Spa is located at 2111 Merritt Rd #203, East Lansing, MI 48823, USA.
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