The authority for everything MSU. I've been going to this store for over 20 years, and it is still the best!
As an out of state spartan fan I was happy with the selection and was prepared to pay high prices. But when it came to needing a size exchange for a gift on my way out of town, I really gained a different perspective on the place.
I went in this store to purchase a textbook this morning. I knew what I was looking for and the aisles are clearly labelled so I told the first attendant that I did not need any help. I was on the phone, talking quietly as to not disturb others, just finishing up a conversation. As soon as I stopped at the section I needed, a second attendant showed up and literally stood two feet behind me and watched me. They just stood there quietly and did not ask if I needed any help, just watching. It felt very awkward, especially because I was trying to end my phone conversation and this person was just there listening to me (and watching). I clearly was not trying to take anything, as I had went out of my way to ask the bag checker when I came in if I needed to leave my purse there to satisfy their security policies. Even if you are watching to make sure books are not being taken, I'm going to need more than two feet between us. I felt like my personal space was invaded. When I called the person whom I was talking to back to apologize for ending our conversation so abruptly, they mentioned that the same thing happened to them and their mother, when the two of them visited the store just a week or so prior. Very off-putting. In the end, they had the book I needed but I decided that I was going to purchase it from another seller because of the poor customer service.
TL;DR I was followed around the store, very closely, which ultimately resulted in me deciding to buy the book I needed from another seller.
The policies at this place are very poorly structured toward student welfare. Return policies for textbook rentals early in the semester are unforgiving/non-existent, and it's very clear they have no regard for student interests. I would highly recommend only going here as a last resort. It would be well worth the time and money to do your research and buy elsewhere.
Awesome products and very friendly staff.
They did not have the size I needed which caused me to get a different item. The item was less expensive and they would o my exchange for equal or greater value. Took my suggestion for them to think of doing a return and repurchase. Wow what a concept. Got it done but took probably twice as long as necessary and to be honest the situation wasn't even necessary. What policy maker would rather take a return and full refund (loss of income) rather than exchange and partial refund.
Very friendly staff, good selection of just about everything you need MSU
Student Book Store is a US Book Store based in East Lansing, Michigan. Student Book Store is located at 421 E Grand River Ave, East Lansing, MI 48823, USA.
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