Recently, I had cataract surgery on both of my eyes and I was extremely pleased with Dr. Rana and with the outcome.
I did not see the new Okemos office listed online yet so I will post on the East Lansing location (wherever that is). So, the Okemos office is one of the nicest medical offices I've seen. We'll done. I have never had a regular eye doctor in the 20 years I've been in Lansing. I guess it was LO Eye Care's year this year. This place is not personable at all. Don't get me wrong, there are nice people but it is a money machine--you are pushed through everything like an assembly line and, if you are getting glasses, they are shadowing you to pick/fit and move along. Many of you may like this, it makes me feel insignificant and rushed. In the time that I was in the lobby looking at glasses, I heard several conversations about time--"he's been with that patient too long", etc... When I was getting my eye exam done, another employee opened the door to check how close we were to being done. Eghhhhhh! I finally felt uncomfortable and left. Many of you mention long wait times and delays--my guess is, based on my observations, that this may be due to the fact that 2/3rd's of their clientele appear to be elderly 65+. Not that this is bad (I'm happy that they are providing what must be a great service to them) but, at their advanced age, it sounds as if they are dealing with eye issues that are beyond simple eye exams and glasses. The appts are probably all set up for the assembly line when, if fact, most require elevated attention (which translates to the schedule being busted. I think that there was 30-35 patients waiting around when I was there. During my stay, they came out and announced a 40 minute delay to see the doctor. Just way too much rush at this place. The people I worked with were definitely 4's (down from 5 for the obvious push-them-through vibe); the facility was definitely a 5, but the uncomfortable rush was a 1---so... I give them a 3. If your life already has enough stress and you like a little more personal attention, I'd suggest you go to a local group and not a state-wide machine.
I have been going to L O Eye Care for the last 15 years and find them to be excellent. I rarely wait more than a few minutes for my appointment, the staff is knowledgeable, professional, courteous and caring. My glass prescriptions have always been correct. When I need an adjustment, I can drop into the optical department anytime during the day.
So I have been bringing my mom here for years for treatment for her macular degeneration. About once a year they ask for insurance and ID, saying that it is required every visit. However, today they asked for our info but not for the info for the gentleman checking in behind us. I reminded her that she told me their policy was to ask for that info each and every visit. She said this man just had surgery. I said, you said each and every visit. They had a good laugh about it but she, as team lead, according to her, will mention that the last time we were here, the person checking us in didn't ask for ID. Yet she didn't either to the man behind me! Hypocrite!
My first appointment was a contact lens exam - I was 45 minutes late being taken back to the exam room. The exam seemed comprehensive, but after the numbing drops and dilation procedure wore off the sample contacts I had in made my vision worse than before the exam. My follow-up exam changed the prescription and Dr. said he was ordering 2 pairs of trials for me and they would be in "in a couple days". After a week I called and was told 1 pair was in and the other wasn't. The next day I received a call that contacts were in and I could pick them up. When I arrived only 1 pair was there. Fortunately, they let me take that pair to replace the others that had met the end of their useful life. I am still waiting for the 2nd pair to come in - it's been over 2 weeks. These contacts are becoming cloudy and are in need of changing, but I don't have a prescription that is approved as of yet. I'm thinking I will stick with glasses, but given the lack of customer service I don't know that I will be getting them from LO Eye.
I waited over 2 hrs to see a Dr for a contact exam. Dr was great but I waited sooo long. I also paid more than what they originally told me.
I will discuss with my mom whether she wants to continue this treatment at this location.
L O Eye Care is a US Doctor based in East Lansing, Michigan. L O Eye Care is located at 2001 Coolidge Rd, East Lansing, MI 48823, USA.
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